Travelennium's President & CEO, Jennifer U. Kruchten, has been communicating the company's quality vision — having a 100% satisfied customer at the end of every trip — since she came to Travelennium, Inc./American Express Travel. It sounds simple enough, but not when you consider that travel agencies must rely on airlines, cruise lines, hotels, car rental companies and other travel vendors to deliver the services that they arrange.

How does Travelennium do it? For starters, every employee at Travelennium — from the president to administrative assistants — is on call to respond immediately to customer needs. Travelennium clients have the accessibility of an 800 emergency number, 7 days a week, 24 hours a day.

Our Customer Service Philosophy
Our goal is to provide the best service in the travel industry. We realize we will be evaluated by how well we serve our customers. Therefore, we are committed to our customer's satisfaction by doing everything possible to reach the highest standards of service excellence.

Quick Facts

• Commercially oriented, travel management company with over 25 employees
• Headquartered in Memphis, TN
• Founded in 1968
• Listed in Top 100 Travel Agencies in the United States — Business Travel News 1995-2003
• 100% female owned and privately operated
• Affiliate member of Ensemble Travel Group
• On-site corporation travel center specialists
• Top level agency management is directly involved in servicing every account
• Travelennium's officers are hands-on, working managers — available seven days a week
• Personnel's average travel experience level:
  • Management — 12 years
  • Travel Consultants — 10 years

Travelennium actively promotes legal and ethical conduct for the travel industry. We have sponsored various conferences and forums for our customers and the general public to educate about general travel information, updates, trends, opportunities and risks. Travelennium is a frequent guest on News Channel 3's "Live at 9:00". Travelennium also frequently contributes articles on travel tips and trends in local newspapers including The Commercial Appeal.

Our company is certified by the Airlines Reporting Corporation and the International Airlines Travel Agent Network. Senior management are active members in the American Society of Travel Agents, Cruise Lines Industry Association, Travel Agents in Meeting Planning, Memphis Chamber of Commerce, Project Equality, Memphis Convention and Visitor's Bureau, and Mid-South Area Business Travel Association.

Our company has been awarded the Tennessee Quality Award and the Greater Memphis Award for Quality for success in total quality management practices. We've also been honored with Blue Chip Enterprise Initiative Award, sponsored by the U.S. Chamber of Commerce, highlighting businesses that have overcome challenges in competitive situations.