In my business, unforeseen travel interruptions can and often do hinder our customers from taking their trips. And most of the time, these issues are outside of anyone’s control. For example, in the last 30 days, we received SIXTEEN “Travel Exception Policy” notifications from Delta Air Lines alone!
Here are the reasons that scores of Delta flights were delayed or cancelled this month: Amsterdam fog, Nicaragua civil unrest, Tropical storm Alberto, Hawaiian Volcanic Activity, National Call for Strike in France, New York City weather, Call for Strike by Italian Air Traffic Controllers, Power Outage in Amsterdam and Power Outage in Hamburg. These are events on a grand enough scale for Delta to enact a refund procedure, not taking into account the frequent everyday weather or mechanical delays for which you may not be granted any extra assistance.
If you can’t take the first step of your vacation and get to your destination, what happens to your non-refundable hotel reservations, planned and possibly pre-paid tours, or the cruise ship that is departing with or without you?
Is it really true that NOTHING will stop you from taking that trip?
While at Memphis State, I landed a dream job at Omega Travel. It was M to F, 1 to 5 in an office, not a restaurant or retail. I knew immediately I was in job heaven! My first assignment was the “brochure room.” Literally. Back then, every hotel, resort, tourist destination, city, state and country in the world produced brochures and sent them by the hundreds to travel agents. Our boxes of brochures hadn’t been touched in quite some time. . I learned a lot that first semester. First, I got the travel bug. Secondly, I learned how a travel agency operates from the ground floor up. Upon graduation, armed with a PR degree, I joined the travel industry and have never looked back. I love it! Today, I handle HR & Operations for Travelennium (name changed in 1999). Travel agencies in general, and mine in particular, have changed drastically. But we are still here and going strong. Over the years, I have been privileged to work with the finest, most knowledgeable travel professionals around. Now I’m blogging to share some of the tips and insider information that I have picked up over the years. Please share your comments or any travel questions!